Don't worry: ordering on our website is safe. We use industry standard encryption technology when transmitting and receiving customer information exchanged with our website servers. Your credit card details will not be disclosed. When you enter your credit card and personal information during checkout at our online store, we use Secure Sockets Layer (SSL) technology to transmit your information securely. Please feel free to choose your favorite products on our website.

Yes, we offer international shipping. We want to bring Vinkeny's designs and elements to more people, so we offer free shipping worldwide.

We will match the best logistics method for you according to your delivery location, and strive to get you there as soon as possible.

Your order will be shipped immediately after being processed by our warehouse. The order processing time is within 3-5 working days. The delivery time depends on your location. Generally speaking, most areas will be delivered within 10-15 working days.

No, most countries and regions do not require this fee, but customs duties for international shipments are the responsibility of the buyer and vary by country.

Please select the products you like on our website and add them to the shopping cart, then check out. Please enter the correct delivery information at the checkout, and then we will start processing your order and shipping it.

Generally speaking, orders can be cancelled within 24 hours after being placed. To cancel your order, please contact us via email. However, even within the cancellation period, we may not be able to accept a cancellation once the package is ready for dispatch.

Please send us an email or message us on our social media accounts for the fastest response!

Please be sure to contact us within 7 days of receiving the product.
Please note that we cannot accept returns or exchanges without contacting us. If you would like to return or exchange an item, please do so within 10 days of delivery. (Please note that if more than 10 days have passed and we have not received your return, we will not be able to accept your return.)

【About refund】The refund amount is the product price (excluding shipping costs).
If you did not pay for shipping when the product was shipped, the shipping costs may be deducted from the refunded product price.
・For customers who paid by credit card, refunds will be processed by calling again or cancelling the fee.
(Depending on card company cutoff dates and card processing dates and times, changes may last into next month.)
- Refunds for customers who paid by cash will be transferred to a designated account.
(Transfer fees are borne by the customer and will be deducted from the refund amount.)

Thank you for your understanding and continued support. We love and appreciate each and every one of you.

-VinKeny Team